ElderCare.com performs a lot of background work to keep our site as safe as possible. We have built-in algorithms that automatically catch and remove scammers from the site. These algorithms are based on criteria we have built ourselves based on user feedback and product research.
We monitor conversations to see if there are any bad actors on our platform. We look for individuals encoding their contact information, sending 100s of messages within seconds of each other, and other suspicious activity.
Also, our customer support team regularly monitors and reviews listings on site to ensure their validity, and will manually remove account not captured by our system. Lastly, we are always open to inquiries from our users regarding suspicious activity on site.
If you notice any suspicious activity on site, please contact customer support immediately and report the user in question. We will look into their account right away and remove them so they cannot attempt to scam anyone else.